Refund and Returns Policy-Total Kitchen Grocery Store

1. Returns Policy:

Total Kitchen is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1.1 Eligibility:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Perishable goods such as fresh produce, fruits, and vegetables are exempt from being returned.

1.2 Initiation of Return:

To initiate a return, please contact our customer support team within [X] days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

1.3 Return Authorization:

Upon review, if your return is approved, you will receive instructions on how to proceed with the return. Please do not send the item back to us without receiving authorization.

1.4 Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.

2. Refund Policy:

2.1 Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Approved Refunds:

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.

2.3 Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your

refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

3. Exchanges:

We do not offer exchanges at this time. If you need a replacement item, please follow the return process, and then place a new order for the desired item.

4. Contact Information:

If you have any questions about our Refund and Returns Policy, please contact our customer support team at [customer support email/phone number].

5. Policy Changes:

Total Kitchen reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.

By making a purchase on Total Kitchen, you acknowledge and agree to our Refund and Returns Policy.